Refund policy

Last updated: September 8, 2026

Thank you for shopping with Sunlit Hollow Home. We want you to be satisfied with your purchase. This Return and Refund Policy explains our return eligibility requirements, return process, shipping responsibilities, and refund timelines.

RETURN WINDOW

We accept return requests submitted within 30 calendar days after the order has been delivered.

To be eligible for a return, the item must be:

  • New, unused, and in its original condition;

  • Returned with its original packaging, accessories, components, and documentation;

  • Accompanied by the order number or other proof of purchase.

Items that are used, installed, altered, damaged after delivery, or returned without their original components may not qualify for a refund.

HOW TO REQUEST A RETURN

Before returning any product, please contact Sunlit Hollow Home by email at hello@sunlithollowhome.com.

Please include:

  • Your name;

  • Your order number;

  • The item you would like to return;

  • The reason for the return;

  • Photographs of the item and packaging if the product arrived damaged, defective, or incorrect.

If the return is approved, we will provide return instructions and the appropriate return address by email.

Return labels are not included in our packages. Please do not send a product back without contacting us and receiving return authorization. Unauthorized returns may be refused or may experience processing delays.

RETURN METHOD

Approved products must be returned by mail.

Sunlit Hollow Home does not operate a physical retail location and does not accept in-person returns or returns at third-party drop-off locations.

RETURN SHIPPING COSTS

For returns caused by a change of mind, an accidental order, an incorrect size or style selection, or any other reason unrelated to an error by Sunlit Hollow Home, the customer is responsible for arranging and paying for return shipping.

We strongly recommend using a trackable shipping service and retaining the shipping receipt until the return has been completed. Sunlit Hollow Home is not responsible for return packages lost or damaged in transit.

If an item arrives damaged, defective, or different from what was ordered, please contact us before returning it. After reviewing the request, Sunlit Hollow Home will provide a prepaid return label or reimburse reasonable return shipping costs when a return is required.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order after delivery and contact us as soon as possible if an item is damaged, defective, or incorrect.

Email hello@sunlithollowhome.com with your order number and clear photographs of:

  • The product;

  • The damaged or defective area;

  • The shipping packaging;

  • The shipping label, when applicable.

We will review the information and provide an appropriate resolution. Depending on the circumstances and product availability, the resolution may include a replacement or refund.

EXCHANGES

We do not offer direct exchanges.

If you would like a different item, size, color, or style, please request a return for the original eligible item and place a new order separately.

RESTOCKING FEES

We do not charge restocking fees for approved returns.

REFUNDS

After we receive and inspect the returned item, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method within 5 business days after approval. Additional processing time may be required by your bank, credit card issuer, or payment provider before the refund appears in your account.

Original shipping charges are nonrefundable when a return is requested because of a change of mind, an accidental order, or another reason unrelated to an error by Sunlit Hollow Home.

Original shipping charges will be refunded when applicable if the item was damaged, defective, incorrect, or the return resulted from an error by Sunlit Hollow Home.

If more than 10 business days have passed since we approved your refund and the funds have not appeared, please contact your bank or payment provider first. You may also contact us at hello@sunlithollowhome.com for assistance.

NON-RETURNABLE ITEMS

Gift cards are non-returnable and nonrefundable.

Products that have been used, installed, altered, or damaged after delivery are not eligible for return unless the issue resulted from a product defect that existed at the time of delivery.

CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible at hello@sunlithollowhome.com.

We will make every reasonable effort to cancel the order before it is processed or shipped. However, cancellation cannot be guaranteed once order processing or shipment has begun.

If an order has already shipped, it must follow the standard return process described in this policy.

CONTACT US

For questions about returns, refunds, damaged products, or your order, contact:

Sunlit Hollow Home
Email: hello@sunlithollowhome.com
Website: https://sunlithollowhome.com