Refund policy

Last updated: September 5, 2026

We want you to love your Sunlit Hollow Home order. If something isn't right, here's how returns and refunds work.

Return Window

You may return most items within 30 days of delivery for a refund. To be eligible, items should be unused, in their original condition, and in their original packaging where possible.

No Restocking Fees

We do not charge restocking fees on eligible returns.

How to Start a Return

Contact us at hello@sunlithollowhome.com with your order number and the item(s) you'd like to return, and we'll send you instructions for sending it back to us.

Refunds

Once we receive and inspect your returned item, we'll let you know whether your refund is approved. Approved refunds are issued to your original payment method; please note that your bank or card provider may take some additional time to post the refund to your account.

Damaged, Defective, or Incorrect Items

If your order arrives damaged or you received the wrong item, please contact us at

hello@sunlithollowhome.com as soon as possible with a photo of the item, and we'll make it right with a replacement or refund.

Non-Returnable Items

Gift cards cannot be returned.

Questions